Connect Off- Online Retail

Reduce the waiting times at the cash desks. The new strategy aimed to unburden the cash desks from any customer services. Returns, Click&Collect, customer complaints, change requests. Together with a tailor´s studio they will build a new unit in the service world of Peek & Cloppenburg.

Ensuring a positive customer experience. For the whole spectrum of customers.

Let the service feel like a service! Be the customer´s partner and advocate. It´s not only about the direct approach. The space is able to support a successful costumer experience by removing any barriers between the costumer and the service staff. It provides an intuitive and user-friendly environment, where the costumer concerns build the focus. A frontal position will be exchanged by a next to each other position, which reflects the idea of the new service: supportive and cooperative.

Due to latest techniqual standards the technical cash equipment could be reduced to a minimum, which allowed in consequence a more delicate shape. The formerly heavy volume will now be replaced by a round table with a lighter structure, in order to discuss the services. Complemented with transparent cubes as bag rests and a small solid stele in the background as the new technical cashdesk.
The round shape allows a side to side with the costumer. Which reflects a new understanding of service and a new quality standard.